Overview
Our return policy lasts 30 days from the date of purchase. Unfortunately, after 30 days, we cannot offer a full refund or exchange.

Eligibility for Returns
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

Non-Returnable Items
Certain products cannot be returned, including:

• Perishable goods (e.g., food, flowers, newspapers)
• Intimate or sanitary items
• Hazardous materials
• Flammable liquids or gases

Additional Non-Returnable Items:

• Gift cards
• Downloadable software
• Certain health and personal care items

Return Process
To initiate a return, please include your receipt or proof of purchase. Do not send items back to the manufacturer.

Partial Refunds
Partial refunds may be granted in the following situations:

• Books with signs of use
• Opened media (CDs, DVDs, software, etc.)
• Items not in original condition, damaged, or missing parts (not due to our error)
• Returns made after 30 days of delivery

Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the status of your refund. If approved, a credit will be issued to your original payment method within a few days.

Late or Missing Refunds
If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take time to process.
3. Reach out to your bank, as there may be a processing delay.

If you’ve completed these steps and still haven’t received your refund, please contact us at {email address}.

Sale Items
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. To request an exchange, please email us at {email address} and send the item to: {physical address}.

Gifts
If the item was marked as a gift when purchased, you will receive a gift credit for the value of the return. If the gift was not marked, we will issue a refund to the gift giver.

Shipping Returns
To return your product, mail it to: {physical address}. You will be responsible for return shipping costs, which are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Need Help?
For any questions regarding returns and refunds, please contact us at info@shopdeals.uk.